Shipping Rates and Information
Minipet offers free standard shipping Australia-wide for all orders over $50!
Under $50, you can choose standard Australia Post delivery for a flat rate of $9.95, or Express Delivery for $11.95. Express Delivery generally delivers your parcel to you within one business day in CBD areas.
Your order will be dispatched within 24 hours.
Delivery can take between 2 and 7 business days, dependant on your shipping destination and choice of Standard or Express Services.
How does my order get to me?
We offer secure shipping via Australia Post. We provide you with a tracking number to keep track of your order and plenty of emails so you can keep track!
What are your shipping destinations?
We ship our products anywhere in Australia. For international inquiries, please email us using the form below prior to purchase, and we can discuss your requirements.
Delivery times are indicative only and Minipet will not be liable for any failure to observe these delivery times.
Returns, Exchanges and Store Credits
At Minipet, we want to ensure your shopping experience is smooth sailing! If for any reason you are not completely satisfied with your purchase, we are pleased to offer 14 day return, exchange or credit options.
Returns and exchanges
We offer product returns, exchanges or store credits within 30 days of purchase. Items returned after 30 days will not be eligible.
When returning goods for refund, exchange or credit, it is important to call or email us first to discuss your concerns.
To be entitled to a refund or exchange, the item must be returned to us at Minipet in its original condition and with the original packaging and tags. Proof of purchase must be provided.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Minipet will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please address your product returns to:
P.O. Box 2426
Once your parcel is received, we will inspect it and determine if it is eligible for return and/or exchange. Based on approval of your claim, Minipet will send you a replacement product, refund your original payment source, or provide you with a credit code. Refunds and credits exclude delivery costs, which cannot be refunded.
Refunds will be considered for damaged or defective goods or incorrect size ordered, but not change of mind or because your pet chooses not to use the product.
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