Shipping Rates and Information
You can choose standard Australia Post delivery for a flat rate of $9.95, or Express Delivery for $11.95. Express Delivery generally delivers your parcel to you within one business day in CBD areas.
Your order will be dispatched within 24 hours.
Delivery can take between 2 and 7 business days, dependant on your shipping destination and choice of Standard or Express Services.
How does my order get to me?
We offer secure shipping via Australia Post. We provide you with a tracking number to keep track of your order and plenty of emails so you can keep track!
What are your shipping destinations?
We ship our products anywhere in Australia. For international inquiries, please email us using the form below prior to purchase, and we can discuss your requirements.
Delivery times are indicative only and Minipet will not be liable for any failure to observe these delivery times.
Returns, Exchanges and Store Credits
At Minipet, we want to ensure your shopping experience is smooth sailing! If for any reason you are not completely satisfied with your purchase, we are pleased to offer 14 day return, exchange or credit options.
Returns and exchanges
We offer product returns, exchanges or store credits within 30 days of purchase. Items returned after 30 days will not be eligible.
When returning goods for refund, exchange or credit, it is important to call or email us first to discuss your concerns.
To be entitled to a refund or exchange, the item must be returned to us at Minipet in its original condition and with the original packaging and tags. Proof of purchase must be provided.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Minipet will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Once your parcel is received, we will inspect it and determine if it is eligible for return and/or exchange. Based on approval of your claim, Minipet will send you a replacement product, refund your original payment source, or provide you with a credit code. Refunds and credits exclude delivery costs, which cannot be refunded.
Refunds will be considered for damaged or defective goods or incorrect size ordered, but not change of mind or because your pet chooses not to use the product.
Measure for a Collar
To measure for a collar or bandana, you need to measure your dog or cats neck. (Just like measuring for a shirt.) Place a tape measure around their neck allowing two fingers to slip under the tape for comfort.
How to get the correct harness size
You need to measure the chest behind the front legs to get the sizing. Place a tape measure behind the front legs around the chest. Use that measurement to select the size from the shopping cart. For example: If your dogs chest is 49cm then he needs the medium in the soft harness.
How do I measure for dog clothing?
To measure for dog clothing, measure the length of your dog's back, neck and chest (if applicable) and take note of the measurement. If your dog is in between sizes, we recommend choosing the smaller size, otherwise, it may be too baggy. As each of our design collections has different measurements, be sure to read the specific sizing specifications of each product carefully.